Shipping

Where we ship
We ship to addresses in Australia only, including all states and territories. We do not currently ship anywhere else.

What it costs
Standard shipping is free on every order, with no minimum spend.
Express shipping is optional. It is free on orders of $99.96 or more (for example 6 pairs of socks, 2 cushions, or socks with a cushion), and $19.95 on smaller orders. You choose it at checkout.

How long it takes
Standard shipping: 11 to 21 days from the day you order, Australia-wide.
Express shipping: 7 to 10 days from the day you order, Australia-wide.
Both windows cover the time we take to prepare your parcel and the time it spends in transit.

If you are ordering for a specific date — a flight, a trip, a gift — give yourself three weeks with standard shipping, or choose express.

Where your parcel comes from
Our products are made and dispatched from our supplier's warehouse outside Australia. This is why delivery takes longer than a domestic parcel, and it is reflected in the windows above.

If your order contains several products, they ship together in one parcel, with one tracking number.

Nothing to pay on delivery
The price you see at checkout is the price you pay. You will not be asked for duties, taxes or handling fees when your parcel arrives. If a carrier ever does ask you for money on delivery, contact us and we will cover it or refund your order in full.

Tracking
You get a tracking number by email once your parcel is dispatched. Tracking can take a few days to start showing movement, and it is normal for it to go quiet for a stretch while the parcel is in transit.

If something goes wrong

• Nothing after 21 days (standard) or 10 days (express). Email us. We will chase the carrier and, if the parcel cannot be found, send a replacement or refund you.
• Damaged on arrival. Send us a photo. Your parcel is our responsibility until it reaches you, not the carrier's.
• Wrong address. Tell us within a few hours of ordering and we will usually be able to correct it. Once a parcel has shipped to an address you supplied, we cannot recover it.

Risk
Your order remains our responsibility until it is delivered to you. If it is lost or damaged on the way, that is ours to fix.