Shipping policy

Shipping

Where we ship

We ship to addresses in Australia only, including all states and territories. We do not currently ship anywhere else.

What it costs

Shipping is free on every order, with no minimum spend.

How long it takes

10 to 20 days from the day you order, Australia-wide. That window covers both the time we take to prepare your parcel and the time it spends in transit.

If you are ordering for a specific date — a flight, a trip, a gift — give yourself three weeks.

Where your parcel comes from

Our products are made and dispatched from our supplier's warehouses outside Australia. This is why delivery takes longer than a domestic parcel, and it is reflected in the window above.

Nothing to pay on delivery

The price you see at checkout is the price you pay. You will not be asked for duties, taxes or handling fees when your parcel arrives. If a carrier ever does ask you for money on delivery, contact us and we will cover it or refund your order in full.

Tracking

You get a tracking number by email once your parcel is dispatched. Tracking can take a few days to start showing movement, and it is normal for it to go quiet for a stretch while the parcel is in transit.

If something goes wrong

Nothing after 20 days. Email us. We will chase the carrier and, if the parcel cannot be found, send a replacement or refund you.
Damaged on arrival. Send us a photo. Your parcel is our responsibility until it reaches you, not the carrier's.
Wrong address. Tell us within a few hours of ordering and we will usually be able to correct it. Once a parcel has shipped to an address you supplied, we cannot recover it.